Frequently asked questions
Quick answers about Fashion_Fussion shopping, delivery, orders, refunds and business buying. For an individual order, use My Orders or Order Details for the latest status and available actions.
Orders & delivery
How much is delivery?
The current checkout applies a ₹0 delivery charge when product subtotal is ₹299 or more, and ₹49 when product subtotal is below ₹299. The final delivery charge is shown before order placement.
Is there a separate Cash on Delivery fee?
No separate COD/payment-handling fee is currently charged. Normal delivery charges can still apply based on the product subtotal.
How long will delivery take?
Fashion_Fussion does not currently publish a fixed delivery-day guarantee. Use My Orders or Order Details for the latest fulfilment state.
Can I change my delivery address after placing an order?
The current customer flow does not promise an in-place address edit after an order is placed. If the order is still cancellation-eligible, you may cancel and place a corrected order. Otherwise contact Customer Care.
Where do I track my order?
Open My Orders, then the relevant Order Details page.
Cancellations, returns & refunds
When can I cancel an order?
Customer cancellation is available only while the order is in an eligible stage and payment state. Use Order Details to see whether cancellation is currently available.
Can I request a return or size exchange?
After an order is marked delivered, Order Details may offer item-level requests for a size exchange, return for refund or issue report. Requests are reviewed and availability is not guaranteed.
How are refunds handled?
Eligible prepaid refunds normally return to the original payment method. Some discounted orders or Cash on Delivery returns may need Customer Care review. Refund timing can depend on the payment method or receiving bank.
Is the delivery charge refunded when I cancel a prepaid order?
Under the current customer-initiated prepaid cancellation policy, the recorded delivery component is not included in the cancellation refund.
Products & business buying
Can I buy just one item?
Yes. Fashion_Fussion supports ordinary retail purchases as well as eligible larger-quantity business buying.
Do larger quantities automatically get a discount?
No. A product may show bulk pricing when available, or an eligible quantity may offer a reviewed business quote request.
Does a business quote reserve stock?
No. Submitting a business quote request does not reserve inventory or guarantee acceptance, a special price or a response time. A quote must be provided and accepted before quote checkout.
Does the website guarantee stock availability?
No. Availability can change and is not guaranteed until an order is confirmed for fulfilment.
Will every business order get a GST invoice?
Fashion_Fussion is GST and Udyam/MSME registered, and business customers may save GST and billing details. GST invoice eligibility depends on the order and applicable tax requirements.
Account, payments & support
Which account type should I choose?
Choose Personal Customer for normal shopping. Choose Business / Bulk Buyer when you need GST, business billing, bulk-buying or business verification features. Both use the Fashion_Fussion sign-in experience.
What payment information should I never share with support?
Never share your card CVV, UPI PIN, net-banking password or OTP with anyone claiming to provide Fashion_Fussion support.
How do I contact Fashion_Fussion?
Use Contact & Support for email and phone support. For order-specific help, open My Orders first.